Commercial support

Ownership does not mean you have to do every launch step alone.

The code license gives you a system you can keep. Support helps you put that system into a real operating posture: storage selected, workers alive, backups verified, restore rehearsed, and sensitive workflows bounded before production use.

Starts at: $750 per engagement
Best fit: Launch, migration, recovery, and workflow automation
Not included: Unlimited managed operations
Primary proof: A successful restore drill

Support menu

What commercial support can cover.

Support area	Included work	Output
Launch setup	Review environment, ports, auth, worker health, storage mode, TLS path, and admin bootstrap.	A working instance and launch notes.
Storage and backup	Choose local volume, MinIO, S3, or R2; configure backup, verify, and restore procedures.	A recovery-tested storage plan.
Migration planning	Map existing recordings, transcripts, captions, prompts, or exports into VoxNotch workflows.	A staged migration plan with rollback points.
Automation buildout	Design watch folders, API keys, webhook destinations, recipes, and operator checks.	A bounded automation workflow with observable runs.

Boundary

Support is not a hidden SaaS subscription.

Support can help you launch, repair, migrate, upgrade, and verify. It does not turn a perpetual code license into unlimited managed operations unless a separate hosted or managed agreement says so.

That boundary is good for both sides: you keep ownership, and support promises stay specific enough to be useful.

Request support

Bring the launch risk you want removed.

The useful request includes current deployment state, storage mode, expected recording volume, and the workflow that must not fail.

Request support Operations docs